Refund and Replacement Policy

Thank you for choosing Amavy™. We are committed to delivering a seamless shopping experience, and your satisfaction is our priority. This policy outlines the guidelines and procedures for processing returns and replacements. By making a purchase on our website, you agree to adhere to the terms specified in this policy.

Return Policy:

We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item.

To qualify for a return, the item must be in its original condition, unworn or unused, with tags intact, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase.

Initiating a Return:

To initiate a return, kindly contact us at amavypk@gmail.com. Please note that the return address will be provided in your confirmation email or WhatsApp message.

For any queries regarding returns, feel free to reach out to us at amavypk@gmail.com.

Damages and Issues:

Upon receiving your order, please inspect it thoroughly. If you identify any defects, damages, or if you receive the wrong item, contact us immediately. We will assess the issue promptly and take appropriate measures to rectify it.

Exceptions/Non-Returnable Items:

Certain items are non-returnable, including perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please get in touch with us.

Sale items and gift cards are non-refundable.

Replacement Process:

To initiate a replacement, share a video of the incorrect, faulty, or damaged product with our customer support team within the stipulated timeframe. Our team will guide you on addressing any usage-related issues. If the product is confirmed as faulty, we'll request you to ship the item, including the original packaging and accessories, to our warehouse.

Refunds:

Upon receiving and inspecting your return, we will notify you of the approval or rejection of the refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have elapsed since the approval of your return, contact us at amavypk@gmail.com.

For any questions or concerns regarding our Return and Exchange Policy, please reach out to us at: Email: amavypk@gmail.com.

Please retain your order information and relevant documentation, as it may be necessary to process your replacement request.

Last Updated: 11-July-2023